FAQ

The FAQ is one of the key elements of comprehensive user assistance and plays a key role in customer experience management.

Concerts and Night Out on the Town – Relax and leave the driving to us, where we treat all our clients to the fullest of what elegance and luxury have to offer in limousine service. It would be our pleasure in providing you with supreme service, in ultimate style and comfort in the luxury of a new Stretch Limousine, SUV, Sedan, or Mercedes Sprinter Van.

Booking can be cancelled 4 hours prior for all Airport Departure and Arrival reservations. We always request you to give 24 hours of notice. For cancellation policy for charter services, please call 888-711-7878 or Local 415-877-1899. Should airport reservation is cancelled within 5 hours of the date and time of service the passenger or the billing contact will forfeit the full amount of contract or transfer.

No-Show will be charged at full rate.

All payment is due at the time of service. Payment can be made in cash, credit card or by a pre-approved private check. We accept Visa, MasterCard, Amex, and Discover. In addition, Corporate Accounts can be billed on a semi-monthly basis. Invoices are due upon receipt.

You will not be charged for the first 15 minutes at the Departure pick-up. After 15 minutes you will be charged at our half-hour rate as applicable. This does not apply to Limousine or Charter Services.

We charge $15.00 for an extra stop on the way OR in the same city, within a radius of 3 miles.

An additional $15.00 will be charged after the hours of 11:00 PM till 6:00 AM, for all reservations.

All Bay Limousine fleet is non-smoking. If during the drive client needs to smoke, our chauffeurs have been instructed to find the safe place, park the vehicle and allow the client to do so outside the vehicle.