Terms & Conditions

Terms and conditions

We give you a warm welcome courtesy of All Bay Limousine Inc., a transportation company providing excellence for over 25 years. These terms and conditions outline the rules and regulations governing the relationship between you as the “client” and us as the service provider. By initiating services with All Bay Limousine, you agree to comply with these terms. If you do not agree, please refrain from using our services.

It is advisable to read our terms and conditions carefully. If you have any questions, call us at (415) 877-1899.

Waiting time policy

Point-to-point and charter (hourly) services

A 15-minute grace period is provided after the scheduled pick-up time. Charges begin after this period:

30 minutes: half-hourly rate
60 minutes: full hourly rate

This policy applies to airport pickups as well. We track flights, but waiting time will still be charged if clients delay beyond their scheduled time.

Airport arrivals

We monitor all domestic and international flights. Your vehicle will be ready at the arrival gate in San Francisco or San Jose. Private flights are not tracked, and wait time is based on the scheduled pick-up time.

General provisions policy

Lost or damaged items in affiliate vehicles

All Bay Limousine is not responsible for any lost or damaged items in affiliate vehicles.

Lost or damaged items in our vehicles

We make every effort to recover lost items in our vehicles. If items are found, we hold them for 30 days. Call us at (415) 877-1899 with proof of ownership. Compensation for damage or injury is capped at $100.

Pricing policy

All deposits are non-refundable. Prices may vary during holidays, proms, or other special events without prior notice.

Credit card policy

A 50% deposit is required when paying by credit card, along with card authorization. If not pre-authorized, the physical card must be presented at pickup. Additional identity verification may be required.

We use encrypted servers to protect your data. We do not store or share your credit card details.

Accepted cards: MasterCard®, Visa®, American Express®, Discover®

Virtual credit cards

We do not accept online-only, virtual, or single-use credit cards.

Liability policy

Confirmation of your booking creates a valid contract. All Bay Limousine is not responsible for delays, missed flights, or damages caused by factors beyond our control.

Damage to vehicles beyond regular wear incurs a minimum $500 fee. Smoking or alcohol use (especially by minors) may result in trip termination and a $100–$300 damage or cleaning charge.

We are not liable for incidental, indirect, or consequential damages.

Extra stops policy

Unscheduled stops are subject to a $15–$50+ fee depending on distance from the original route.

Toll(s) policy

Tolls are based on the pick-up/drop-off location and are billed separately after trip completion.

Airport parking charges policy

Parking charges may apply to airport pickups depending on the pickup type (curbside or meet-and-greet) and airport.

Rate estimate policy

Quotes are based on details at the time of booking. Additional charges (gratuity, tolls, waiting time, extra stops) may apply.

Smoking policy

Smoking is not allowed in our vehicles. Chauffeurs will provide a safe stop for smoking if needed. Violators may be charged $100 and have the trip terminated.

Pet policy

Pets are not allowed unless pre-approved. Unapproved pets may result in trip denial and cleaning fees.

Personal music policy

Feel free to bring your own music. Many vehicles support iPod and Bluetooth. Ask in advance about your preferences.

Urgent pickup policy

Urgent pickups are available 24/7 with a $15 fee.

Privacy policy

We do not collect personal data from our website unless you provide it. Your information is stored with end-to-end encryption for maximum security.

Chauffeur tip policy

Tipping is entirely up to you and based on your satisfaction with the service.

Unforeseen circumstances policy

We are not liable for delays caused by traffic, weather, or unexpected events. If needed, we will dispatch a replacement vehicle as soon as possible. No refunds will be issued for disruptions beyond our control.

Standard dispatch procedure policy

Morning pickups before 10:00 AM are dispatched the evening before. Daytime trips are dispatched 4 hours in advance. Urgent trips are dispatched immediately.

Cancelation charges policy

Airport service rescheduling

Changes are free if made before driver dispatch.

Airport service and point-to-point cancellation

A 15-minute grace period is allowed. After dispatch, cancellations may incur full charges. If you cannot find your vehicle, call us at (415) 877-1899 before leaving your location to avoid a no-show fee.

Charter service cancellation

Minimum 48-hour notice required for hourly bookings
72-hour notice required for special events (weddings, proms, etc.)
All charters require a non-refundable 50% deposit

Early morning and late night pickup policy

Trips between 11:00 PM and 6:00 AM incur a $15–$25 surcharge depending on distance and time.

Modification policy

Airport and point-to-point transfers (sedan/SUV)

Changes must be made at least 4 hours before pickup. Late modifications may not be accommodated and may result in full charges.

Large vehicles and charter services

Changes must be made at least 48 hours in advance. For special events, 72-hour notice is required. Cancellations after this period incur 100% charges.