Policies

TERMS AND CONDITIONS

We give you a warm welcome courtesy of All Bay Limousine Inc. A transportation company that has been providing excellence for over 25 years. The terms and conditions are the rules and regulations that will bridge the gap between you as the “client” and us as the service providers. You will have to follow and comply with all of the terms of services that All Bay Limousine has listed under the condition that you agree with initiating services with the said service provider. If you do not want to comply with the aforementioned terms and conditions, then you have to be in a predicament where you will have to discontinue the use of or potential use of All Bay Limousine’s services.

It is advisable to you that you take a moment and read our terms and conditions, you can call us at (415) 877-1899 to get any answers to your questions while you read the terms that are mentioned below.

WAITING TIME POLICY

POINT-TO-POINT AND CHARTER (HOURLY) SERVICES:

The wait time fee will occur only after 15 minutes of the scheduled pick-up time. The first 15 minutes of waiting won’t be charged. In case you reach the 30-minute mark of waiting time, then you will be charged half of the hourly rate of the vehicle. If 60 minutes of waiting time occurs, the full hourly fee of the vehicle will be charged for the trip, whether it is a point-to-point transfer service or a charter (hourly) service.

We at All Bay Limousine always keep track of our client’s flight status for airport arrivals and departures, but the same waiting time policy will be attributed and applied toward the late arrival of the client as per the pickup time. When the flight lands and the client does not come out at the specified time given, then waiting time will be applied. The same is the case with pick-up time from home or anywhere else, if the client is late, the waiting time fee will be applied as per the policy.

AIRPORT ARRIVALS:

We always keep track of all our client flight’s status and their arrival time, whether it is a domestic or an international flight. Your flight arrangements & plans are important to you and we think of them as our top priority when we schedule your airport pick-up and drop-off.  If you use our website or our dispatch to pre-book your reservation, it would be available for you at the arrival gate of the airport of San Francisco & San Jose.

The private flight’s schedule is not monitored and tracked in our service, therefore, wait time charges in such cases are applied according to the scheduled pick-up time on the reservation at the time of booking.

GENERAL PROVISIONS POLICY

All Bay Limousine will make sure that we do what we can to accommodate our clients. But when it comes to items that may be lost or damaged, we have the following policy on them:

LOST OR DAMAGED ITEMS IN AFFILIATE VEHICLES:

All Bay Limousine is not responsible for the loss and damage of the items in the affiliate vehicle such as jewelry, cash, electronic devices, etc.

LOST OR DAMAGED ITEMS IN OUR VEHICLES:

All Bay Limousine makes sure that all of your assets, items, and belongings are found out and given back to you from our vehicles. Our chauffeurs will make sure that the items lost are found, and in case of loss and damage of items or any sustained injury, we can insure up to $100. Retained objects stay with us for up to 30 days upon being found, you can call (415) 877-1899 and call us for any lost items with proof.

PRICING POLICY

All deposits (the charters at the time of booking a reservation) are non-refundable. All prices and rates are subject to change without notification and could be higher on special occasions such as during prom season or holidays.

CREDIT CARD POLICY

When paying by credit card, you need to provide a 50% deposit of the reservation to book it and give authorization for the credit card that is used.

If in case the authorization for the credit card is not given then at the pick-up time, the actual credit card must be presented to the driver. The driver can require additional verification to ensure the card’s legality. All identities and information must comply before being approved as payment by the credit card.

All your account transactions are managed by an inaccessible server in a safe, encrypted format to ensure full protection for All Bay Limousine and our clients for the sole purpose of ensuring that your data is secure, confidential, private, and protected. We do not share or use your credit card information with anyone and have never done so for more than 25 years of providing exceptional services to our new and long-time clients.

All major credit cards are accepted including MasterCard®, Visa®, American Express®, as well as Discover®.

VIRTUAL CREDIT CARDS:

All Bay Limousine Service does not accept online-only, virtual credit cards, or any other form of security product “single-use” card number or any one-time credit card number that companies provide for online access. We do not take responsibility for the use of online-only, virtual credit cards, or any other form of “single-use” cards.

LIABILITY POLICY

The agreement via confirmation is a valid contract for the hiring of any transportation service by All Bay Limousine, which directly applies to the client as well. All Bay Limousine Service is not responsible for missed flights, canceled schedules, or damages sustained under any circumstances which are beyond our control. For any damage in excess of the usual use and wear of the hired car, there will be a minimum charge of $500 for the repair or general cleaning of the car.  If the ride is terminated at any moment during the trip, none of the money will be refunded under any conditions. All Bay Limousine will not be liable for delays caused by heavy traffic, accidents, or any unforeseen events.

All Bay Limousine or any third-party service provider or other related entity won’t be held responsible for any accident, loss, allegation, damages, or any unique, exceptional, punitive, indirect, incidental, or consequential loss of any kind, whether based on contract, tort, strict liability or otherwise, in any way or form.

Smoking or consumption of alcohol is highly restricted in compliance with CPUC Regulation Section 5384.1 & 5384.3. And can result in additional charges (if passengers are under the age of 21) however, our chauffeur can also terminate the trip in such cases.

In our service, the vehicles are strictly following the non-smoking policy. Any passenger who has been found smoking in the car is asked to extinguish the cigar, and for every accident, the customer is subject to a $100 bill for any kind of damage caused. Unless the client or passenger causes any physical harm to the vehicle, the total additional charge for maintenance or cleaning of the limousine shall be $300.

EXTRA STOPS POLICY

Any extra stops which you do not specifically mention when you fill out our online reservation form or make through call or text are surcharged at least $15 to $50 or even more than that per stop. The distance determines these stop charges deviated from the route between the first pick-up location and the destination.

TOLL(S) POLICY

Toll charges are dependent upon the locations given for pick-up and drop-off. Our driver will notify you of the toll(s) and bill them when the trip is completed. Please note that toll(s) are billed separately from the cost of the ride.

AIRPORT PARKING CHARGES POLICY

Parking charges are usually incurred on pickups from airports. Airport parking charges will be added to the cost by booking an airport reservation for a sedan, SUV, executive bus, party bus, or any stretch limousine. Parking charges will be applied to the trip depending upon the nature of the pickup. If the pickup is a curbside pickup, then there might not be any parking charges depending upon the airport we are picking you up from.

RATE ESTIMATE POLICY

The quoted rate before the trip is an estimation based on the details you provided at the time of booking a reservation. This estimated cost does not include any tolls, gratuity, waiting time, and extra stops, which may increase your fare charges.

SMOKING POLICY

We keep our vehicles neat and clean, and we enforce the no-smoking policy in each of our luxury vehicles throughout all stages, as the comfort, safety, and health of our passengers is our utmost priority. When any customer wants to smoke, however, our chauffeurs can find a discreet place and park the vehicle so you can enjoy smoking outside in an open area where everyone can remain safe. If in case a client does not abide by the no-smoking policy, the trip can be canceled on the spot and there will be a $100 bill to the passenger for going against the policy despite being warned.

PET POLICY

Due to our licensing laws and the concerns of passengers as well as keeping the safety of the pets, we cannot transport pets.

We recommend that you contact us in advance in the case when you’re traveling with a pet so that we can accommodate you accordingly. Please note that if you do not notify us that you are traveling with a pet, the driver reserves the right to refuse to transport the pet that may cause any inconvenience. If in case the pet(s) cause the vehicle to get dirty, then there will be a cleaning fee involved.

PERSONAL MUSIC POLICY

To improve your experience with us, you can bring your tunes to enjoy a luxurious ride. All Bay Limousine’s, luxury vehicles such as our limousines and party buses, as well as SUVs are equipped with sound and CD player systems. Some of our limousines do have facilities for iPod connection and Bluetooth connectivity. Please ask our dispatch and chauffeurs about your unique requirements for the luxurious experience.

URGENT PICKUP POLICY

All Bay Limousine is open 24/7, all day long, and if you have an urgent pickup to the airport, need an urgent wine tour to happen, or have a funeral to go to, we got you covered. There will be a $15 urgent pickup charge, but we will make sure we fulfill your need in important times.

PRIVACY POLICY

When you visit our website, no information about you is collected or used in any shape or form. You can make your account without any worries, add your credit card details with ease, and make trips according to your preference. The details you provide will be safe with end-to-end encryption.

CHAUFFEUR TIP POLICY

The tip to the chauffeur is always completely at your discretion and subject to your satisfaction with the service.

UNFORESEEN CIRCUMSTANCES POLICY

We will make every effort to arrive at your place of selection and destination on time. However, unforeseen traffic can occur, and severe weather conditions or any other unexpected events may disrupt transportation. We cannot assume responsibility for circumstances beyond our control. The organization shall not be held accountable to the client in these scenarios. In the event of a vehicle breakdown or any other technical difficulties, we reserve the right to replace the vehicle. We make every effort to arrange an alternative car and suggest an urgent pick-up as soon as possible. In the occurrence of any of these cases, no refund shall be available or given.

STANDARD DISPATCH PROCEDURE POLICY

A pick-up before 10:00 AM for an early morning trip is dispatched before 8:00 PM to 10 PM. During the day, the trips are normally dispatched before 4 hours before the scheduled pickup time. Urgent trips and dispatched immediately and will be subjected to late cancellation before the arrival of the driver at the pickup location.

CANCELATION CHARGES POLICY

AIRPORT SERVICE RESCHEDULING:

The rescheduling of airport transportation is available and can be done without any extra charges, as long as the rescheduling of arrival and transportation is mentioned and requested before the dispatch of our chauffeur (please refer to the STANDARD DISPATCH PROCEDURE POLICY displayed above for more information).

AIRPORT SERVICE AND POINT-TO-POINT TRANSFER CANCELLATION:

A waiting period of 15 minutes is granted for all pick-ups and arrivals. However, the no-show fees are equal to the expense of the trip (including gratuity). If the passenger fails to appear at the designated spot or after our vehicle has been dispatched, the passenger cancels the reservation and is subjected to a late cancellation.

If you cannot locate your limousine, contact All Bay Limousine’s 24/7 dispatch center at (415) 877-1899, do not leave your designated location without contacting us to avoid billing as a no-show.

CHARTER SERVICE CANCELLATION:

To avoid the full charter fare charges, A minimum of 48-hour notice is required before the cancellation of all charter arrangements (hourly services) and 72 hours for special events i.e., weddings, birthdays, bachelorette parties, and proms, etc.

A 50% non-refundable deposit is taken on all charters (hourly services) at the time of reservation for the purpose of booking to avoid any future unforeseen circumstances.

EARLY MORNING AND LATE NIGHT PICKUP POLICY

Whether you’re flying late at night or want to catch your flight early in the morning; we’re here at your service. Early morning and late night trips from 11:00 PM to 6:00 AM are charged with an extra amount of $15-$25. The additional charges depend on the time and the distance of your trip.

MODIFICATION POLICY

AIRPORT SERVICE AND POINT-TO-POINT TRANSFER (SEDAN AND SUV):

All Bay Limousine needs all changes, modifications, and updates to be informed at least 4 hours before the pick-up time via web, email, or phone call. If in any case, the passenger tells us of any changes and adjustments made after the 4-hour pickup time window, it may or may not be accommodated. The resulting cancellation may result in a complete or conditional bill for the customer.

ALL LARGE VEHICLES & CHARTER SERVICES:

All Bay Limousine requires that all kinds of changes made must be informed at least 48 hours before pick-up time. In the case of special events (e.g. weddings, proms, birthdays, etc.). If the reservation is canceled, the passenger should inform our dispatch center through the web, email, or a phone call before 72 hours of pick-up time; otherwise, it would not be accommodated. The cancelation fee is 100% of the agreed amount for the booked service.