⭐⭐⭐ FAQ ⭐⭐⭐
Go through our policies and questions that our clients have asked through the years, it will definitely help you out.
Our professional chauffeur will pick you up at your front door and take you to your event on time making sure you are safe and sound as well as fully relaxed during the ride. We accommodate all our customers to the fullest elegance and comfort that any professional transportation service has to offer. Our professional chauffeur is always on time and will make your journey pleasant.
Notice of cancellation of all charter arrangements (hourly trips) or point-to-point transfers must be informed at least 24-48 hours before the pickup time. For special events i.e., weddings, birthdays, quinceanera, etc. it must be informed 72 hours before the pickup time.
Airport transportation service can be rescheduled or canceled without any additional charges, any changes or cancellations in the trip must be informed before the dispatch of our drive to the designated location for your arrival (contact All Bay Limousine’s dispatch center at (415) 877-1899 in case if you are lost or need any help).
No-shows will be charged at the full rate. The no-show charges are equal to the expense of the trip (including gratuity). Do not leave your designated location without contacting us to avoid billing as a no-show in such scenarios (contact All Bay Limousine’s dispatch center at (415) 877-1899 in case you are lost or need any help).
When paying by credit card, you need to provide a 50% deposit of the reservation to book it and give authorization for the credit card that is used. All major credit cards are accepted including MasterCard®, Visa®, American Express® as well as Discover®. If you pay by cash, you must pay in person and at the time of service all payments are due.
Wait time charges are incurred after 15 minutes of the scheduled pick-up time. Once our driver has arrived at the designated location, we do not charge for the first 15 minutes, as that is considered a grace period. Once that 15-minute grace period is exceeded, you will be billed at 30-minute intervals on the hourly rate for the reservation of a specific vehicle.
Any extra stops which you do not specifically mention when you fill out our online reservation form or make through call or text are surcharged at least $15 to $50 or even more than that per stop. The distance determines these stop charges deviated from the route between the first pick-up location and the destination.
Whether you’re flying late at night or want to catch your flight early in the morning; we’re here at your service. Early morning and late night trips from 11:00 PM to 6:00 AM are charged with an extra amount of $15-$25. The additional charges depend on the time and the distance of your trip.
We keep our vehicles neat and clean, and we enforce the no-smoking policy in each of our luxury vehicles throughout all stages, as the comfort, safety, and health of our passengers is our utmost priority. When any customer wants to smoke, however, our chauffeurs can find a discreet place and park the vehicle so you can enjoy smoking outside in an open area where everyone can remain safe. If in case a client does not abide by the no-smoking policy, the trip can be canceled on the spot and there will be a $100 bill to the passenger for going against the policy despite being warned.